How do we proceed when taking over the goods?

In the case that our goods do not meet with your satisfaction, you have to inform LIPOELASTIC LTD via email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 days from receiving the good, and you should return good within 14 days from the notice. Such returned goods are considered to be a unilateral withdrawal the from sale contract.Please note that we do not offer the possibility to exchange the goods upon withdrawal. If you are interested in other goods from our online shop, you need to place new order.

How do you return the goods?

Due to the medical nature of our products, and due to health and safety reasons, any garments which have been worn post-surgery cannot be returned. Do not send the goods by the means of cash-on-delivery. We are not obliged to accept the goods sent via the cash-on-delivery.

The returned goods must be undamaged, unworn and unpolluted and, if possible, in the original packaging.
To the returned goods we recommend to attach:

  • a copy of the delivery note and the invoice, if these documents were issued, or any other document evidencing the purchase of the goods;
  • a written statement on the withdrawal from the contract (by using our template form or by any other way) and on the selected method of refund (bank transfer, personal collection or postal order or any other way). Please provide us the delivery address, telephone number and e-mail in the statement.

Not providing of any of the above mentioned documents shall not prevent your statutory rights in any manner.

When do you get your money back?

You will be refunded money back within 30 days from the date we received product back. Please note that we are not obliged to refund you the money before you return the goods or prove its sending back to us.

Among the purchase price you are entitled also to a refund of the costs of the delivery of the goods to you. However, if you chose other than the cheapest delivery method which we offer we will refund you the costs of the delivery of the goods in the amount corresponding to the cheapest offered way of the delivery.

We will refund you the money:

  • by the same way as we have received them; or
  • by the way you will require.

Among the above stated methods, we can always refund the money also to the bank account you provided us, or the bank account from which the purchase price was paid (should you not provide us with any bank account within 10 days from the withdrawal). By accepting these Terms you express your consent with sending the money as stipulated in the previous sentence, if no other costs will be caused to you.

The costs of the delivery of the returned goods on our address accrues to you also in the case that the goods cannot be returned via the usual postal service due to its nature.